For nearly 75-years, Best Western® Hotels & Resorts has been an industry leader in our reputation for providing you with clean, well-maintained accommodations. In 2012, we became the first hotel brand to set a high-level of cleanliness with the roll out of our I Care Clean program in partnership with IDEO. At the onslaught of the COVID-19 pandemic, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocol. Now, as part of our ongoing commitment to keeping you safe and healthy during these challenging times, we have expanded on those industry-leading cleaning standards with the launch of the new We Care CleanSM program. Based upon guidance provided by the Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), the Environmental Protection Agency (EPA), and Health Canada, the We Care Clean program addresses everything from guest room and common area cleanliness, to streamlined processes that minimize contact between guests and associates while maintaining the customer service you expect from a Best Western-branded hotel. When you next stay with us, there will be some changes you can clearly see, such as the installation of social distancing floor decals; while others, you can rest assured are taking place behind the scenes, such as the enforcement of heightened and comprehensive cleanliness standards. The We Care Clean program addresses six key areas in our hotels: Front Desk and Lobby: Social distancing measures will be implemented, wellness best practices signs will be prominently posted, and all lobby brochures, magazines and papers will be removed. City of Chicago mandates face coverings in all common areas. Enhanced sanitation procedures will be in place at the front desk, in the lobby and across guest touch points throughout the hotel with disinfecting taking place regularly. Sanitizing stations or wipes will be available throughout hotels. Hand washing is available in lobby restrooms and pool area restrooms. No gatherings of 10 people or more in lobby or common areas. Guest Room and Housekeeping: Enhanced and thorough cleaning protocols will be implemented in guest rooms. Guest rooms will not be entered for 24 to 72 hours after check-out, at which time the room, linens and all touch points, for example, faucets, door handles, light switches, thermostats, clocks and hangers will be cleaned with chemicals aimed at killing COVID-19. Finalize the cleaning process with the use of Electrostatic Sprayer and botanical disinfectant. Unnecessary items will be removed from guest rooms, such as decorative pillows, bed scarves, paper notepads and pens. For guest and employee safety and well-being, daily housekeeping service will be by request only. Guests must follow occupancy limits of guest rooms, no additional guests. No gatherings of 10 people or more. Food and Beverage Offerings: Food and Beverage offerings that comply with local regulations. Our dining room and bar are open with limited capacity. Each table can have no more than 6 people. Room Service and Delivery available for breakfast, lunch and dinner. Dial extension 104 to order. Public Amenities - Swimming Pool, Fitness Room and Rooftop Terrace Public amenities such as fitness center and swimming pool will be cleaned on closely monitored schedules with disinfecting chemicals. To limit pool area occupancy a reservation system ha been implemented. Guests will need to reserve a time slot to access the pool area. Guests are allowed wristbands based on the number of guests registered to the room. Guests must adhere to room occupancy limits. Please contact the front desk for additional information about pool usage. Wipes are available in the pool area for guests to wipe pool furniture before and after use. Users of the swimming pool use the facility at their own risk. The swimming pool is not monitored and parents are responsible for supervising their children. Users, to include children, are required to practice social distancing. Maximum occupancy at pool is 18, no gatherings. In times of high demand it is possible that all pool time slots become full. We will try our best to offer an alternative time slot but due to the mandated restricted occupancy, pool usage cannot be guaranteed. Hotel Employees and Staff Requirements Hotel employees will follow strict guidelines, including utilizing Personal Protective Equipment, frequent and stringent hand-washing protocols, and housekeepers/laundry staff will wear both gloves and a mask. Employee workstations will be cleaned and disinfected after every shift. Employees will be empowered to stay home if unwell, communicate their potential exposure to COVID-19 with management, and will be fully educated on how to maintain a safe and clean home. Parking and Bellman Services Parking attendants will NOT be parking cars for guests, opening doors or entering guest cars. Bellman services are available for assistance with luggage. Luggage carts will be sanitized after each use. Only when parking lot capacity require tandem parking will parking attendants enter guest cars. Please note these guidelines adhere to ALL GUESTS and are meant to protect our guests, our employees, our community and our business. Failure to comply jeopardizes the health of others and the ability for our business to operate. Please don't let your opinion of these guidelines put your neighbors and our business in an uncomfortable (and potentially harmful) situation. Our 'We Care Clean' program has earned us the City of Chicago's 'Be Safe, Chicago' badge of approval along with the Illinois Hotel and Lodging Association's 'Clean + Safe' certification. Learn more about these programs by clicking here >>>By visiting Best Western River North, you voluntarily assume all risks related to exposure to COVID-19. Guests that fail to follow above listed guidelines may be required to forfeit their reservation with penalty. ___________________________________________________________________________________________________________________________________________________________________________________ Chicago Travel Advisory Alert https://www.chicago.gov/city/en/sites/covid-19/home/emergency-travel-order.html
